If you make a mistake in a post, and the buyer finds out the item was not what they expected, then they can report it and request a refund. Ebay will rule in the customer’s favor, because the “item was not as described.” INAD.
Here are three situations when I had an INAD:
- I went with the book Ebay catalog, and it was wrong.
- I sent the wrong thing.
- I made a listing error.