New sellers on Ebay may not be aware that some customers are crooks. We generally think that it’s the businesses that rip off the customer, but it can go the other way around. Beware, and be prepared.
Item Not Received
New sellers might send a small item through the mail, in an envelope, with regular First Class postage (the Forever stamp). The buyer receives the items, but claims the items was never received. You are forced to make a refund.
The fix: buy postage through Ebay, using First Class Package, which includes delivery confirmation. Ebay will accept delivery confirmation as an indication that the item was received, and side with you.
If you really don’t want to charge the $2.66+ for shipping on a small item, just be aware that some categories are riskier. Basically, anything like computer parts or “techie”, that young men do, is risky. Anything that young people buy is risky, because they have less money, and also don’t think that a small profit margin is important.
Less risky are things sold to people who need the item, or really want the seller to stay in business because the item is rare.
No Signature Confirmation on $250+ Item
The buyer of an expensive item claims to PayPal that they never got the item. PayPal issues a refund, and you lose your money. PayPal’s policy is to side with the buyer, unless the seller can prove delivery.
The fix: items that cost over $250 should use signature confirmation. This costs extra, and requires that the recipient sign off to receive a package.
Sending to a Different Address
Buyer requests that the item be sent to a different address. Then they claim they never got the item. Delivery confirmation shows delivery to this other address, but Ebay’s policy requires delivery to one of the addresses on file with PayPal and Ebay.
The fix: if they ask to send to a different address, explain the Ebay and PayPal policies that require delivery only to addresses in their profiles. Cancel the sale and ask the buyer to change their addresses. They can then re-purchase.